Warranty Overview
Rocket City Lights LLC offers a Lifetime Limited Warranty for permanent holiday lighting systems. The warranty covers materials and labor for the original purchaser, with specific durations for each.
Coverage Details
Materials (Lifetime Coverage): All components such as lighting fixtures, wiring, and connectors are warranted to be free from defects for the lifetime of the product.
Labor (12-Month Coverage): Labor for installation is covered for 12 months from the original installation date.
Warranty Exclusions
- Unauthorized modifications or repairs.
- Accidental damage or misuse, including acts of nature.
- Normal wear and tear, cosmetic issues, or dirt accumulation.
- Improper installation not done by Rocket City Lights LLC.
- Electrical power surges or improper voltage.
- Transfer of ownership terminates the warranty.
Your Responsibilities
- Follow recommended cleaning or maintenance procedures.
- Notify Rocket City Lights LLC within 30 days of noticing a defect.
- Provide proof of purchase or registration to claim warranty service.
Make a Claim
To make a warranty claim, contact Rocket City Lights LLC at (256) 422-0958 or visit rocketcitylights.com.
Provide a description of the issue with supporting photos or videos. Inspection may be required to determine eligibility.